By purchasing any product or service from The Happy Healthy Unicorn Ltd, you are agreeing to these Terms & Conditions.

​

1. About Us

The Happy Healthy Unicorn Ltd (“we”, “us”, or “our”) is a company registered in England and Wales under company number 15522312, with its registered office at 14 Copper Tree Court, Loose, Kent, ME15 9RW.

These Terms & Conditions apply to all services and products purchased from us.

​

2. Nature of Our Services

We provide holistic, supportive, and educational services which may include functional lab testing, nutritional and supplement guidance, one-to-one consultations, healing plans, memberships, courses, programmes, workshops, and digital resources.

All services, recommendations, and materials are designed to support your journey and provide guidance. They do not replace medical advice, diagnosis, or treatment from a qualified healthcare professional.

Service descriptions on our website are for general guidance and may vary slightly.

​

3. Consultations and Healing Plans

By purchasing a consultation or healing plan, you confirm that all information you provide (via questionnaire, email, phone, in person, or otherwise) is accurate to the best of your knowledge.

All advice and recommendations are personal to you and should not be applied to others.

You agree to keep your practitioner informed of any changes to your medical treatment, prescriptions, or health status during your plan.

If any dietary, supplement, or lifestyle changes cause concern or adverse effects, you agree to let us know promptly so we can support you appropriately.

Healing is a process, and results will vary from person to person. Progress is often gradual and depends on consistency, commitment, and the many unique factors that make up each individual.

Healing plans include up to one consultation per calendar month unless otherwise stated. The value of your plan is not based solely on the number of meetings, but on the full support provided throughout the agreed duration.

Your plan begins from the date of payment, as support starts immediately, and continues for the full agreed term.

Where included, ongoing email support forms a key and valuable part of your plan. It allows for continued guidance, reassurance, adjustments, and support between sessions, helping you feel supported throughout your journey rather than only at appointments.

Unused appointments do not roll over unless agreed in writing.

Due to the immediate commencement of support and access to guidance, healing plans are non-refundable once purchased.

​

4. Appointment Cancellations and Rescheduling

We kindly ask for at least 24 hours’ notice to cancel or reschedule an appointment.

Where less notice is given, we may charge for the session in full or count it as one of the consultations included within your plan.

Repeated late cancellations or missed appointments may affect future booking availability.

​

5. Email Support

Email support is included only where it is clearly stated within your plan, programme, or service.

Where included, this support is an important part of your journey and is intended to provide guidance, clarification, and support between sessions.

Support is provided within reasonable working hours and response times.

Ad hoc consultations, digital products, courses, programmes, and workshops do not include personalised ongoing email support unless this is clearly stated.

​

6. Courses, Programmes, and Workshops

The following terms apply to all courses, programmes, and workshops:

These offerings are educational and supportive in nature and are not a substitute for medical advice.

Results will vary and are not guaranteed.

All content is for personal use only and must not be copied, shared, distributed, recorded, or used for commercial purposes without written permission.

Access is provided as outlined at purchase and must not be shared with others.

Any actions taken based on the content are your responsibility, including decisions made for your child or family.

Any support included is general in nature and does not replace personalised one-to-one guidance unless stated.

Due to the nature of digital access, all purchases are non-refundable once access has been granted.

​

7. Digital Products

Digital products, including guides, recipe books, downloads, and recordings, are provided electronically.

They are for personal use only and must not be copied, shared, distributed, or resold.

All sales are final and non-refundable once access has been provided.

​

8. Memberships

Memberships may include access to content, resources, workshops, Q&A sessions, recordings, and other materials as described at the time of purchase.

Membership features may evolve over time to reflect the ongoing development of the membership.

Billing and cancellation terms are provided at sign-up.

Membership does not include personalised email support unless clearly stated.

​

9. Lab Testing

Where we arrange or facilitate lab testing, you are responsible for following all instructions provided by the laboratory.

We are not responsible for delays, rejected samples, or additional costs resulting from incorrect collection or handling.

Refunds for lab testing are subject to the laboratory’s own policies.

Interpretation and recommendations are educational and supportive, not a medical diagnosis.

​

10. Payments and Refunds

Payment is required at the time of purchase unless otherwise stated.

All prices are shown on our website or checkout page.

Due to the nature of our services and immediate access to support and resources, refunds are not provided for healing plans, consultations already delivered, memberships once activated, courses, programmes, workshops, or digital products once access has been granted.

Any exception is made at our discretion and does not set a precedent.

​

11. Client Responsibilities

You agree to provide honest and accurate information.

You agree to engage with the guidance provided and to seek medical advice from your GP or healthcare provider where appropriate.

You remain responsible for the decisions you make based on the information and guidance provided.

​

12. Liability

We do not diagnose, treat, or cure medical conditions.

To the fullest extent permitted by law, we are not liable for reactions to foods, supplements, or lifestyle changes, or for outcomes resulting from how guidance is followed.

Our liability is limited to the amount paid for the service.

​

13. Confidentiality and Data Protection

We treat all client information with care and confidentiality and handle personal data in line with UK GDPR.

Information may be shared with relevant third parties (such as laboratories or service providers) where necessary to deliver services.

Please refer to our Privacy Policy for more details.

​

14. Intellectual Property

All materials, content, plans, guides, workshops, recordings, and resources remain the property of The Happy Healthy Unicorn Ltd.

They may not be copied, shared, or used without permission.

​

15. Website and Service Availability

We may update or change services, products, or content at any time as part of the natural evolution of the business.

We reserve the right to refuse or cancel orders where necessary.

​

16. Changes to These Terms

We may update these Terms & Conditions from time to time. The version in place at the time of purchase will apply.

​

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.